Mariel MaciaService Design. Selection of 2021 articles and images — 2/2Recap of publications about service design, customer experience and transformation.Dec 28, 2021Dec 28, 2021
Mariel MaciaSelection of 2021 articles and images — 1/2Recap of publications about service design, customer experience and transformation.Dec 21, 2021Dec 21, 2021
Mariel MaciainDKdLService Design. Translators across people, business and techService Designers work at the intersecting space where diverse interdisciplinary teams connect the dots.Nov 7, 20183Nov 7, 20183
Mariel MaciainUX CollectiveService design: bad experiences and misunderstandingsTalking with clients about their own experiences with design thinking, I got some input that I would like to share.Sep 19, 2018Sep 19, 2018
Mariel MaciainDKdLPitching service design and challenging stakeholdersService design pitch meetings go very differently depending on the position and mindset of the stakeholder.Sep 3, 2018Sep 3, 2018
Mariel MaciainDKdLService Design. Excuse me… what?"Service Designers research, design, prototype and implement experiences and the mechanics in business to create these experiences.Aug 7, 20182Aug 7, 20182