Marielle HabbelinInside PersonioCustomer Success Management, Part III: Measuring Success in Today’s CSM ProgramCustomer Success Management at Personio has spanned multiple years, teams, and strategies since we implemented it in 2019. In Part I of…Jan 13, 2023Jan 13, 2023
Marielle HabbelinInside PersonioCustomer Success Management, Part II: Value and AdoptionIn Part I of this series on Customer Success Management we covered what CSM is, the value it can bring to an organisation, and how and why…Oct 17, 2022Oct 17, 2022
Marielle HabbelinInside PersonioCustomer Success Management, Part I: Piloting a CSM Program at PersonioThe Customer Experience team at Personio, of which the Customer Success team is an integral part, can best be described in one word…Sep 14, 20221Sep 14, 20221