As the demands on our attention grow — and they will only grow — the future belongs to those who can take advantage to use these tools strategically, and then put them away to rest. This is true for you, and for your children too. Those who can pick and choose, focus and release, …
omeone…rience using mindfulness techniques before an important meeting with a local tribal leader in Iraq. With a calm mind, he was able to listen better, show more authentic empathy, keep his mouth shut, and then, when he spoke, do so with the wisdom of someone fully informed.
…y binary. It’s there or it isn’t. And, importantly, it can’t be divided. To this, I’d add a nuance: Attention and focus are not exactly the same thing. Researchers sometimes use the descriptor “sustained” when referring to attention that is held or ra…
…nce. A user’s experience with your product can be good or bad (in the example above, probably bad). UX Designers are not magic creatures holding a wand that simply “adds” UX to an interface. The UX was already there — it was just making the user’s life miserable.
ehaviors, and your ability to influence change…ders (which certainly do not map to the title “Associate” or “Senior” titles from the first group). Seniority is becoming less about years of experience on your resume and more about your mindset, your behaviors, and your ability to influence change in the organization, whether that’s through state-of-art interfaces or pure thought leadership and articulation.
ent is actually saying, and only hear what you want to hear. With designers, they hear a particular word, get excited, assume a solution, and immediately want to go off and create something. I often have to fight this urge myself…here you stop listening to what the client is actually saying, and only hear what you want to hear. With designers, they hear a particular word, get excited, assume a solution, and immediately want to go off and create something. I often have to fight this urge myself.
…of places often have their design teams structure and document themselves like an engineering team. The truth is that designers can sprint plan, but Design doesn’t happen in sprints. Designers can estimate, but Design is unpredictable. Designers can pull Kanban tasks, but Design isn’t a linear process. Designers can ship, but Design is never finished.
Good inventors and designers deeply understand their customer. They study and understand many anecdotes rather than only the averages you’ll find on surveys. A remarkable customer experience starts with heart, intuition, curiosity, play, guts, taste. You won’t find any of it in a survey.