Highlighted by Mariana Roncalli
“As long as you look for someone else to validate who you are by seeking their approval, you are setting yourself up for disaster. You have to be whole and complete in yourself. No one can give you that. You have to know who you are — what others say is irrelevant.”― Nic Sheff
…st-its that are categorised into practical headings and prioritised based on number of occurrences. The last step is to adjust the priority of the insights based on the potential impact if solved. This might seem a very subjective and assumptive task, but having four users mention they don’t like the app’s logo doesn’t mean it should be approached with the same urgency as the three users that couldn’t confirm a payment. Use your knowledge of the users and their feedback during the sessions to adjust the priority of yo…