JOURNEY OF STUDYING TOTAL QUALITY MANAGeMENT (TQM)…

DATED:14,MAY,2017. SUNDAY.

MAY ALL MIGHTY ALLAH HELP US ALL TO FOLLOW THE RIGHT PATH TO ACHIEVE OUR DESTINY. AND MAY ALLAH GRANT ALL OF US TO SEVER HUMANITY WITH OUR SERVICES. AND BRING PEACE AND PROSPERITY IN ALL AROUND THE WORD. AMEN !… :)

LET JUST BEGIN THE JOURNEY WITH HOPE AND LOVE,

First class of TQM was horrible experience to me the day i realize that i am unable to understand many thing but when our teacher ask what your vision? Many of us were unable to answer that question because we never think like that. After attending first class of TQM i realized. THE BIGGEST PROBLEM THAT WE DO IN OUR LIFE IS WE DON’T UNDERSTAND THE MEANING OF OUR LIVES. Its actually like we all are climbing on mountain and don’t know where is the peak. TQM is all about continuous improvements towards achievement of excellence in our lives. First class automatically bring drastic change in my life. Before doing MBA i wrote my goals on notebook. When i was in I.COM(2013) i wrote that i will do MBA. And alhamdulillah! achieved it. but that was not enough for me. the questions arises in my mind,

What i trying to accomplish now?

How will i change?

What change i will make that the result will improve?

Many questions are need to be answer. then i decided a goal with objective. I WANT TO BE INDEPENDENT AND SERVE THE HUMANITY BY MY SERVICES. Serving society is our responsibility . I ask my class mates to help me and they give me very good response for that approach. we are working on it insha’Allah one day we will achieve the level of excellence.

I was not a very organized person and i never use my waste to organize my material. One day my friend gave me a flower pot of 3 different sizes that was in box. I never thought that i will do that after reading the concept of lean to reduce the waste and apply it on 5-S concept.

  1. SORTING:I first cover those boxes with colored sheet.
  2. SELF ARRANGEMENT:Than arrange those boxes in my cupboard.

SHINE/SPIC AND SPAN : Than I clean and organize disorganized material.

  1. STANDARDIZATION: Than I fix the boxes for purpose.(process).
  2. SELF DISCIPLINE: Now I am self discipline I always follow my boxes.

Completed my bachelor's is achievement to me but i feel undiscovered. My aim was to do MBA without any objectives in it. After starting university new experience got me too much engaged and it help me to explore my self.. I got too busy in my assignments and extra circulars activities. I spend less time with my mother. I feel sometimes she miss me but I was not doing anything. Our teacher remind us you can not implement quality without adding quality to your life. Than I use to monitor the quality in my life. By applying DMCA TOOLS I can monitor it.

DEFINE: ULTIMATE GOAL IS TO GIVE TIME TO MY MOTHER INSTEAD OF PARTICIPATING IN EXTRA ACTIVITIES.

MEASURE: BY MY CRITERIA IS TO MANAGE ALL ACTIVITIES WITH QUALITY TIME.

ANALYZE: ROOT CAUSE WAS THAT I AN NOT A MULTI TASKING PERSON. WHENEVER I TRIED I FAILED.

IMPROVE: NOT EVERY PERSON IS BORN MULTI TASKING SO I NEED TO FOCUS ON MY AIMS AND DAY BY DAY IT WILL GET IMPROVED.

CONTROL: BY MONITORING ALL I DECIDED TO MASSAGE TO MY MOTHER FOR ALMOST ONE HOUR TO FEEL HER THAT I DO CARE. AND NOW THE LEVEL OF QUALITY IS INCREASING.

PDCA CYCLE

Before studying the valuable subject TQM we do our assignments on MS WORD AND POWER-POINT but in this course we are familiar to MS OFFICE, MEDIUM, ALISON AND GOOGLE DRIVE. This course is all about practical application. Me and my group members are working on final assignment of TQM. How we prepare our final assignment through PDCA.

PLAN: We before starting assignment plan the assignment in final draft. Our topic was COST OF POOR QUALITY in Pakistan International Airlines. I ask my group members u need to learn fist COPQ neither you are unable to understand the assignment.

DO: We all learn meaning of COPQ then do research on it, PIA was very extensive topic so we decided root causes of PIA arise from from its TRAINING center. In search of the cause, we visit there first visit was unsuccessful but we don't get disappointed next day i give that idea to my friends that we will buy flowers for QUALITY MANAGER. We did that and the, meeting was successful. He provided us the letter of appreciation that was so unexpected. It was a big achievement for all of us.

CHECK: Than we compile all information and now we will visit PIA training center for final assessment of our assignment.

Act: It was successful attempt of doing assignment so in our ORGANIZATIONAL BEHAVIOR final assignment we will follow the same strategy.

TOTAL QUALITY MANAGEMENT is all about maintaining the quality. Its all about common sense but now a days common sense is not common. The quality in religion and life both are important for human being. If input is good, process is good and output became according to requirements. That's how human body is.

INPUT: We take wrong diet daily we consume many calories. We eat many things which are harmful for our body like colas, chips,caffeine and chewing gums. those are actually wrong input in our body that we consume on regular basis without need.

PROCESS: Wrong input make us lazy, tired, low energy level and various diseases.

OUTPUT: We delay our work on regular bases which cause problems in the end. No one is responsible we are responsible for not committing our duties on time.

THE JOURNEY IS STILL NOT COMPLETE YET. LET JUST HOPE TO LEARN AND ACCOMPLISH OUR GOALS. WRITTEN BY: SYEDA MARIUM SHAKIR, MBA 3B. UNDER THE GUIDANCE OF SYED ABDUL BASIT.

COURSE: TOTAL QUALITY MANAGEMENT FROM BAHRIA UNIVERSITY KARACHI CAMPUS.

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