Give people the benefit of the doubt. If they sound a bit terse, it might be that English is their second language or it might be that they had a very late night with a baby. Try to understand things from their point of view, empathy is an incredibly valuable asset in a remote worker.
So it’s time for the consumers of Uber to do what its board, venture capitalist-backers, and royal protectors never will: Impose real consequences on Uber for its appalling behavior. Because without the approval of riders, Uber is nothing. None of the billions of dollars in funding will do anything to save them, if enough people say “enough” and stop using the app.