Mark Hazlett

Designing for why

A mindset for fundamentally understanding your customer

You know the feeling. When you pick up a product and immediately feel a visceral almost emotional connection to it. Why does this happen with some products and not others…

How to analyze retention and optimize for growth

Break down your retention curves to figure out where…

Product Weekly — Feb 26, 2016

This week in product we deep dive into metrics and traits that make a great PM. We start with Kevin Steigerwald talking about improving your team intelligence. Moving onto Andrew Chen’s technique to implementing a successful Net Promoter Score system. We then move onto Sachin…