Check out this conversation I had on Twitter tonight with @holman at GitHub. I’m not sure if this qualifies as “customer service” or what, just bear with me.

I found an incredibly minor issue when saving a GitHub project page to my iPhone home screen. The apple-touch-icon wasn’t of high enough quality to look right on the Retina Display.

A screenshot depicted the blurry scene:

I tweeted to GitHub, @holman replied 11 minutes later.

A brief conversation ensued—the kind I’ve frequently had with our internal QA teams—and in 34 minutes he was deploying a fix to github.com. Read that again. Deploying a fix to github.com! Before the 8 o’clock hour the project page was bookmarked on my home screen in all its @2x glory.

I’ve been part of organizations where it takes weeks to make changes to a production application. I was blown away first by @holman’s quick reply, second by his willingness to have a conversation at 6:30pm PT—well beyond quittin’ time—and third by his resolution of the issue in production in 34 minutes flat.

I wasn’t totally sure about Twitter back in the day but it’s turned out alright, especially for ‘customer service’. Thanks @holman!