Mark HurstWe need to have a difficult conversation about Google.It’s been an busy week for tech journalists covering Google, considering the anti-trust investigation of Google’s monopoly and a maelstrom…8 min read·Jun 6, 2019----
Mark HurstWhy I’m optimistic for 2019: customers are backThe obit section this week noted that two people I’ve long admired — John Bogle, founder of Vanguard, and poet Mary Oliver — passed away…3 min read·Jan 18, 2019----
Mark HurstWhy Amazon’s HQ2 is a much bigger deal than you thoughtThe announcement of Amazon’s HQ2 plans for New York City has brought about important questions about the origins of this deal. How could…4 min read·Nov 20, 2018----
Mark HurstFacebook isn’t cigarettes, it’s asbestosA number of people recently have suggested that Facebook — by profiting from the social harm it causes, yet denying its culpability — is…2 min read·Oct 12, 2018----
Mark HurstThe many deceptions of Mark ZuckerbergWell, this happened last week.5 min read·Apr 18, 2018----
Mark HurstWhy “fail fast” innovation won’t work on the border wallHave you heard any of these lately? “Fail fast.” “Always make new mistakes.” “Ready, fire, aim.” There’s a certain brand of innovation that…3 min read·Mar 8, 2017----
Mark Hurstintheuxblog.comI’ve pioneered UX for 20 years. Here’s what I’ve learned, and what comes nextTwenty years ago, I drove to a county clerk’s office just outside New York City and registered a new company called Creative Good. I was…7 min read·Jan 9, 2017--1--1
Mark HurstTrump’s lesson for product teams: LISTENOn the morning of the election I ran into a friend on the subway here in New York. We showed each other our “I voted” buttons. “I still…2 min read·Nov 9, 2016----
Mark HurstBudgeting for customer experience vs. advertising$30 million. According to a news story I came across, that’s the amount one company is spending, just on an ad campaign, to attract online…3 min read·Feb 5, 2016--1--1
