I think I managed to set up the right account. Wasn’t easy, maybe they should have considered staying with the wallets most of the ICO contributors knew !
At any rate I’ve found the guys from Crypviser helpful, BUT you need to get onto the Crypviser site, log into your crypviser account and submit a help request from the menu on the left. They seem to respond fairly quickly and give info and links.
Best of luck to others also having issues, hope you get there.