I guess I’m not the only software engineer who has to provide free tech support to family and friends. It can be frustrating at times, but trust me, in some cases the outcome is hilarious.

One day my mother, a high school teacher, wants to access her school’s portal after some time to redeem part of the bonus kindly offered to her by the local Ministry of Education (I’ll call it “ME” from now on). Imagine her as someone who has theoretically used a PC for most of her life, but who rarely has to do anything other than writing…

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