Martine van DeursenininSided5 Digital Transparency Tactics: How to Enhance Transparency With a CommunityBecause they are designed to encourage conversation, communities are incredibly effective at increasing transparency.Aug 11, 2017Aug 11, 2017
Martine van DeursenininSidedHow One Innovative Telco Addresses Customer Service: Its Own Customers!Simyo leveraged its online community — powered by inSided — to answer customer questions and serve as an online knowledge base.Jul 19, 2017Jul 19, 2017
Martine van DeursenininSided5 Essential Elements of a Great Customer CommunityWhat does a branded community need to be successful? Start with these 5 elements.Jun 9, 2017Jun 9, 2017
Martine van DeursenininSidedHandling the Haters: 5 Community Management TipsHow to manage negativity in a customer communityMay 18, 2017May 18, 2017