Martin Hill-Wilson – Medium

Martin Hill-Wilson

Martin Hill-Wilson

Why Digital Transformation And Technology Refreshes Are Not Going To Make The Difference

Digital transformation surrounds us.

Aug 2, 2018

Why Digital Transformation And Technology Refreshes Are Not Going To Make The Difference

Aug 2, 2018

Martin Hill-Wilson

Post Digital Consciousness

For the generation who grew up engaging and learning online, the digitally enabled world is as real as the physical one.

Apr 13, 2018

Post Digital Consciousness

Apr 13, 2018

Martin Hill-Wilson

What’s Your Context? Digital or Omni-channel

I’m half way through facilitating the redesign of key customer journeys across a particular b2b lifecycle.

Sep 28, 2017

What’s Your Context? Digital or Omni-channel

Sep 28, 2017

Martin Hill-Wilson

Trust Me! I’m A Brand

The 2017 Edelman Trust Barometer reports a downturn. So said 33,000 people from 28 countries. It makes dramatic reading. Even the executive…

Apr 28, 2017

Apr 28, 2017

Martin Hill-Wilson
in
Chatbot News Daily

Intelligent Assistants & Bots — The Dan Miller Interview

Now that interest in intelligent assistants (IAs) and bots has moved into ‘let’s do something’ mode for many organisations, I thought I’d…

Mar 21, 2017

Intelligent Assistants & Bots — The Dan Miller Interview

Mar 21, 2017

Martin Hill-Wilson

GDPR — Could Be The Best Kick Up The Backside

The General Data Protection Regulation (GDPR) hits home 25th May 2018. Lawyers and consultancies are having a field day. Many of their…

Mar 17, 2017

GDPR — Could Be The Best Kick Up The Backside

Mar 17, 2017

Martin Hill-Wilson

2017 Priorities: Upgrading Your Proactive Service Strategy

A proactive service strategy is based on anticipating your customer’s’ needs. It’s about getting there before customers consciously…

Jan 17, 2017

2017 Priorities: Upgrading Your Proactive Service Strategy

Jan 17, 2017

Martin Hill-Wilson

How To Balance Digital and Human Customer Support

The more we adopt self managed, digital channels which optimise our expectations for ‘always there’, real time delivery, we are also…

Sep 22, 2016

How To Balance Digital and Human Customer Support

Sep 22, 2016

Martin Hill-Wilson

Self Service Still Less Than 50%? Then You Are In Trouble

The next big thing has arrived in the form of conversational commerce. Think Alexa, Amelia or Edward. Even Tacobot if you need a snack…

Aug 9, 2016

Self Service Still Less Than 50%? Then You Are In Trouble

Aug 9, 2016

Martin Hill-Wilson

Are You Circling The Digital Plughole?

There is a strong gravitational pull that now drags all sectors towards what some of the Beyond Silo team call the ‘digital plughole’.

Jul 24, 2016

Are You Circling The Digital Plughole?

Jul 24, 2016

Martin Hill-Wilson

Martin Hill-Wilson

Customer Service, CX & AI Engagement Strategist-Chair, Keynotes & Masterclasses-Up for progressive assignments

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