If a doctor would prescribe medication or treatment without doing a proper diagnose, it’s called malpractice. It’s the stuff that hurts patients and get doctors sued, and rightly so.
It’s not just legal obligation and best practice: it’s the right thing to do.
As a business owner, our responsibility is not very different.
Yet each day, I see people with a great product or service, real good eggs trying to make a difference, and they ruin everything because they come charging in brandishing their thing, saying things to the effect of ‘You really need this!’.
And sure, maybe the other person really does need your thing — but how would you know?
If you don’t properly ‘diagnose’ the buyer’s situation, needs, and urgency first, how can you know whether they need you thing or not — how can you prescribe before you diagnose?
If you solve problems for a client, the way a doctor treats illness, do you not solve problems better, and more often, if you first figure out whether or not people actually, really, need your thing?
Now, this goes beyond good practice and doing right by people:
It’s also an excellent attitude to take when selling.
Because when you ask enough questions so that you’re able to accurately diagnose a problem someone has, you’ll gain a deep insight into the problem, its causes, and possible solutions.
And if you then state the problem better than the person you’re talking to could state it, they’ll automatically become interested in your solution.
And if that solution then is right for them, at this moment, they’ll enroll themselves — no selling required.
When you hear me say ‘I help people fall in love with selling’, that’s really what it comes down to:
A shift in perspective and attitude, that transforms ‘selling’ into enrollment, or: moving forward with people.
It’s fun and I can teach you — just holler.
On that note: I know that many people who might want to get in touch with me, don’t do so because they’re concerned about the cost.
And if that’s you, worry ye not: getting in touch has no cost, nor does an initial friendly chat — and as for coaching programmes:
I’m always happy to work out a coaching programme that works if you’re on a budget but you do want help and you want it now.
If that’s you, say ‘yay’ and let’s see what we can do…
Originally published at MartinStellar.com.