Clearly and obviously, this man did not want to “volunteer’ to leave the plane. Could United possibly have selected another passenger at random? Was the man that was selected traveling alone or was he traveling with someone? In any event, United made a terrible decision to use force to remove a customer who was minding his own business. Are they so tone-deaf that they haven’t figured that out? Good luck with a defense — I think this passenger will be well compensated for this affront to civil behavior.