mary mSupport Metrics Through the Lens of EmpathyThis is the text of a lightning talk given October 30, 2018, at the Support Driven Leadership Summit. The format is 20 slides, which…Oct 1, 2018Oct 1, 2018
mary mCan I Give You Some Feedback?The single best thing anyone has told me (thus far) about feedback is this: if you have constructive feedback for someone, if you know a…Jun 9, 2017Jun 9, 2017
mary mRegarding NessieEarlier this Spring I got a text from a co-worker as I was leaving work: “When you leave, look in the little pond. There’s a creature…May 26, 2017May 26, 2017
mary mSupport & Success Metrics — Measure What You’ll Use; Use What You MeasureThis post is based off a lightening talk I gave for a CSxCS Boston meet-up in May 2017. Thanks CSxCS!May 25, 2017May 25, 2017
mary mWho Am I and Why Am I in this Office Park?I didn’t grow up dreaming of being a support team manager. I was going to be a marine, a veterinarian, and President, just like everybody…May 5, 2017May 5, 2017