Experienced customer care trainer who enjoys helping businesses increase their profits by training their team to do a great job
Having been asked to choose which one of my two existing stationary suppliers to give all our orders to, I called to chat to them about this. During both calls we…
That question is not as daft as it seems. Obviously the people who pay for our products and services are our paying customers but the following two categories are customers too:
If you asked most organisations about the level of customer care in their organisation, they would say it was very good, but how do they know that, and do they even know what very good means?