I think the question is, what are you setting the boundary around?

I usually find the best way to avoid attracting tasks that explicitly belong to other employees is to do the task for the asker first, and then say, “for future, [[employee’s name who owns the task]] usually handles this stuff!” That way you avoid the awkwardness of turning down someone’s request for help point-blank, while giving them (and hopefully anyone who asks them the same inquiry) the contact that CAN help them consistently in the future.

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