Drift just released DriftBot: https://www.producthunt.com/tech/driftbot

Looks really cool. It leverages your existing knowledge base to help provide good, scalable 1st level customer service. If the answer is not good enough, you escalate.

David Cancel: can DriftBot be connected to the email channel too? In other words, can it help companies adopt a “Yes-Reply” approach by automating a reply that came in via email? CC: Elias Torres Dave Gerhardt