Thanks, Brian! Definitely something we need to stay aware of and continually address.
Yes, 100% building this thinking into Drift. We want to be really smart about notifications and ways to enable a user to handle high volumes of messages at scale (especially in the ecosystem of messages they’re already using). It’s a really tricky problem but the ones who crack it will be the ones that users and customers adopt because… “It just works better”
Thanks for reading!