The common attitudes and behaviours of self-identified ‘responsible advocates’. — Doteveryone wants more people to enter the growing responsible technology conversation. But keeping it as an intangible ethical discussion will mean many remain disinterested. …

Across sectors, we’ve talked a lot about recognising customers’ genuine needs in order to meet their growing expectations… — Across sectors, we’ve talked a lot about recognising customers’ genuine needs in order to meet their growing expectations of products and services. Commercial lines is no different, and the intimate connection provided by the broker-client relationship means insurers are uniquely placed to do so.

How do we take ethical considerations and bring them to the heart of product development? That’s the knotty problem Doteveryone have been… — How do we take ethical considerations and bring them to the heart of product development? That’s the knotty problem Doteveryone have been trying to tackle for the past two years, and very suddenly became part of the public discourse in light of the Cambridge Analytica scandal in 2018.

Why does the insurance claims process fill policyholders with dread? Done wrong, it feels interminably long and loaded with anxiety. Will… — Why does the insurance claims process fill policyholders with dread? Done wrong, it feels interminably long and loaded with anxiety. Will they accept my claim? Does my policy even cover this? What was my excess again? Is this even worth it? The experience belies the fact that many insurers have…

In the wake of the Great Fire, when London’s residents signed an agreement with the companies of insurance pioneers, they were being… — In the wake of the Great Fire, when London’s residents signed an agreement with the companies of insurance pioneers, they were being provided with a guarantee of protection; protection from fire, and unnecessary worry. An understanding that if anything was to go wrong, they’d be supported. They were buying ability…