…talk to a bot in whichever way is most natural, and it responds in the most efficient way possible. Think less Turing test and more R2D2. Bots don’t have to pretend to be human; they just have to be fast and effortless.
…of us who create bots and send them out into the world, it is essential that we do so thoughtfully. As interactions between humans and bots become pervasive, we will start to see relationship design becoming the new frontier of UX design.