Matt Harrell5 Signs Your Product Experience Platform is in Need of GovernanceHey product managers…stop me if you’ve ever heard any of these.May 1May 1
Matt HarrellCrafting Effective CSAT Prompts For Continuous Customer FeedbackI’ve come to understand the pivotal role of properly placed Customer Satisfaction (CSAT) surveys in driving UX improvements. The challenge…Apr 16Apr 16
Matt HarrellBuilding a Voice of Customer ReportIn the ever-evolving landscape of customer experience (CX), one thing remains constant: the importance of a well established Voice of the…Mar 4Mar 4
Matt HarrellProduct Operations for Small to Medium Size CompaniesAs a company’s product team initiatives grow and change over time it feels inevitable that you will find the right time to for product ops.Feb 26Feb 26
Matt HarrellMake It Easy For Parents To Communicate With TeachersHow easy does your school make it for parents to communicate with teachers? It’s a topic that is easily overlooked. School leaders often…Mar 17, 2016Mar 17, 2016
Matt HarrellSchool Communication: What’s The Right Amount?It seems like more and more people are complaining about the amount of email they get these days. It’s been interesting to even watch the…Jan 28, 2016Jan 28, 2016
Matt HarrellStrategies for Teachers To Communicate with ParentsEducators are expected to wear many hats — coach, mediator, and teacher, just to name a few. But probably the most important role they have…Oct 29, 2015Oct 29, 2015
Matt HarrellSchool Fundraising — Keep it ClassyNot sure if you’ve already seen this, but it made the rounds on Facebook and I got a chuckle out of it:Oct 20, 2015Oct 20, 2015
