In December 2010, I joined the Consumer Financial Protection Bureau as an early member of its technology team. I spent the second half of my three years at the CFPB as the Deputy CIO and Acting CIO. Our team earned lots of praise for its web products (and will continue to do so, I’m sure). Now that I’ve left, I’d like to share some lessons I learned.

The CFPB is new. You might therefore discount the CFPB’s online success as a moment-in-time achievement whose lessons will not help any agency that is saddled with legacy culture, legacy systems, and the…

Matthew Burton

Thoughts about good government, civic responsibility, and national security.

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