These are some of the design opportunities we’re focused on today and will be for years to come 2018 has been a year of meaningful change on the Sonder design team. We launched a new visual identity, hired the core of our team and moved from being reactive to proactive…

After 4.5 years at Uber, I just finished week one at my new home. — Last week my run at Uber ended. Deciding to leave a company that I’d learned so much from and loved being a part of was one of the hardest decisions of my career. Many sleepless nights were involved. …

A story on how we design the Uber Freight app to help make truck drivers work lives better. — When work began on Uber Freight a year and a half ago, I was excited to have even a small impact on such an important industry. The movement of everything around us — from clothes, to food, to furniture — happens with the semi trucks you see along the highways…

Predictability and a feeling of progress towards a goal is something we all want. When something happens outside of your control and forces a change in course, it can be hard. My team experienced this a while back. It was the end of the summer in 2016 and we were…

So many stories to reflect on from working with Travis over the last three and a half years. From my first interactions with him at our Friday Growth meetings to jamming with him over a long weekend on how to bring Uber to drivers and riders across China. Folks outside…

Making coffee in the morning. Above all, this is the thing that grounds me (ha!) and gets me ready for the day. The Chemex pour over is my go-to method. Heat .75l of water Weigh 37.5g of beans Grind the beans Get the Chemex paper filter a bit damp Pour…

Designing magical experiences is a local effort. Uber was imagined as a private driver that appears at the tap of a button. And, since your private driver would never ask you to hand over money at the end of your ride — neither would driver-partners using the Uber platform. …

Catch me now as I fall into what might be a trap: praising and linking to internet content marketing. I have to though, because the blog is so relevant for tech workers and has had a dramatic influence on my life. That link is to the best career advice I’ve…

If you can name and visualize your fears, they’re usually not as horrifying as you’ve imagined. Here’s a trick to use whenever you’re confronted with a significant decision: Ask yourself what’s the worst that can happen if things go wrong. You might be surprised that the worst outcome can also…