15 Service Design PrinciplesI’ve spent the past 15 years designing services at Uber, Lime, WeWork, and Sonder that integrate digital and physical experiences. I wanted…Jun 18Jun 18
Hopping on at LimeTwo years ago, I felt like I’d gained a superpower. I’d just taken my first e-bike ride and my commute was forever changed. Suddenly I was…Nov 29, 20191Nov 29, 20191
Published inSONDERHow we’re designing the future of hospitality at SonderThese are some of the design opportunities we’re focused on today and will be for years to comeDec 31, 20181Dec 31, 20181
Published inSONDERWhy I left Uber to join SonderAfter 4.5 years at Uber, I just finished week one at my new home.Apr 20, 20186Apr 20, 20186
Published inUber DesignGet Me Home MoreA story on how we design the Uber Freight app to help make truck drivers work lives better.Mar 21, 20181Mar 21, 20181
Designing Through ChangePredictability and a feeling of progress towards a goal is something we all want. When something happens outside of your control and forces…Jan 4, 2018Jan 4, 2018
Travis: Our Chief Problem SolverSo many stories to reflect on from working with Travis over the last three and a half years. From my first interactions with him at our…Jun 22, 20171Jun 22, 20171
Keeping calm and caffeinated on the roadMaking coffee in the morning. Above all, this is the thing that grounds me (ha!) and gets me ready for the day. The Chemex pour over is my…Jun 4, 20171Jun 4, 20171
Published inUber DesignDesigning the Uber Cash ExperienceDesigning magical experiences is a local effort.Sep 16, 20159Sep 16, 20159
Career Advice, Uber AllesCatch me now as I fall into a trap: praising and linking to internet content marketing. I have to though, because this blog is so impactful…Jan 22, 2015Jan 22, 2015
