Published inOn Human-Centric SystemsA Traffic Light System for Startup SurvivalStartup founders need to identify a sustainable middle-ground between success and failure. Here’s how to do it.Oct 12, 2023Oct 12, 2023
Published inOn Human-Centric SystemsYour Team Needs a Comms ManualWhen your colleagues send you a message, how quickly do they expect a response? Here’s how a simple 1-pager can set clear expectations.Mar 22, 20212Mar 22, 20212
Published inOn Human-Centric SystemsIs Your Team Struggling with Remote Work? Try a Synchronous Sandwich!A simple recipe for more productive remote meetings and happier teams.Mar 4, 20211Mar 4, 20211
Published inOn Human-Centric SystemsDecision-making Beyond “Right” and “Wrong”How a Simple Pros and Cons List Can Become a Powerful Integrated Decision PlanFeb 10, 2021Feb 10, 2021
Published inOn Human-Centric SystemsWhat’s the Difference Between a Product Manager, a Product Owner, and a Program Manager?The answer will surely disappoint you!Feb 2, 20212Feb 2, 20212
A Note to Product Managers on Working from Home in a Time of CrisisBelow is an edited version of a note I sent to one of the product teams that I regularly coach. I hope that some of you find it helpful. ❤️Apr 6, 2020Apr 6, 2020
Art vs Content, 9 Years LaterRevisiting the creative tension that came to define the 2010sOct 16, 20191Oct 16, 20191
Published inOn Human-Centric SystemsOne Page / One HourA pledge to reduce busywork, increase collaboration, and drive better outcomesJun 10, 2019Jun 10, 2019
Published inOn Human-Centric SystemsSouthwest Airlines’ Bad Week Shows the Difference Between Customer Service and Customer CentricityEven the best customer service can’t fix the damage done by company-centric decision-making.Feb 25, 20192Feb 25, 20192
Published inOn Human-Centric SystemsAgile Adoption Is Not AgilityOnly 4% of Respondents to a Popular Survey Say that Agile Practices are Making Their Organizations More Adaptable.Jan 24, 2019Jan 24, 2019