For decades, the only way that we could know what people were doing with our websites and software was to ask them or to observe them.
The Demise of User Research?
nalini kotamraju

Am I being too literal in my reading of this sentence? It goes from “for decades” to “these days” but my perspective is that we’ve had a pretty good idea of _what_ people have been doing (on web sites) for a long while and much longer for software. While there’s a statement here, mostly I am seeking clarification. Or, perhaps, I need to relearn my reading comprehension (which given the low-level of coffee in my system is a possibility).