Matt SmallmanUsing Conversational Voice Biometrics in Natural Language IVR — SymNex ConsultingAdvances in Speaker Recognition technology and increasing acceptance of conversational interfaces are allowing organisations to…Nov 7, 2019Nov 7, 2019
Matt SmallmaninSymNex ConsultingWhat Amazon’s Alexa Voice Profiles Means for Customer Service and Voice BiometricsThis week Amazon announced ‘Alexa Voice Profiles’ as a new feature for their best-selling voice assistant. This follows Google’s addition…Oct 18, 2017Oct 18, 2017
Matt SmallmaninSymNex ConsultingVoice Biometrics Success — It’s about people not technologyWhich groups of people should be considered and how s part of your Voice Biometrics implementationOct 16, 2017Oct 16, 2017
Matt SmallmaninSymNex ConsultingMaking the Case for Voice Biometrics in the Contact Centre“I know I am who I say I am so why don’t you?” — Every customer who ever failed your authentication processJul 13, 20161Jul 13, 20161