MavenoidThe 6-Star Ninja Skill Set for Kick-Ass Customer ServiceYou’ve been bounced around like a pinball, from one department to the next. Grinding your teeth, listening to the same bad song, over and…Dec 14, 2018Dec 14, 2018
MavenoidTechnical Support Does Not ScaleTechnical support is one of those thankless fundamental business functions that chug along at their own pace and are only noticed when…Nov 16, 2018Nov 16, 2018
MavenoidCustomer Support Needs Less Talk, More TroubleshootingExpectations for customer service continue to rise across the globe. Microsoft’s 2018 State of Global Customer Service Report reveals that…Nov 7, 2018Nov 7, 2018