Contribution Margin has been steadily improving and is now positive across the group, though not yet high enough to cover our fixed costs.
Our job is to align supply and demand in time and space, and over the last few months, we were getting pretty good at this. Our Tech & Ops teams focused their efforts on
Courier utilisation is one of the most important metrics in our business. Assuming couriers need to make minimum 15€ / hour not to churn, a low courier utilisation (<1,5 deliveries / courier / hour) implies a negative contribution margin.