I Have a Maiden Name

An exploration of surnames, beliefs and actions.

I married my wife on May 29th, 2016. And as of that day, I have legally changed my name to match hers.

This decision was made over many months and many, many conversations. I share this story…

Community Metrics: What’s the ROI of Stickers?

To start this series on metrics off right, an aside is needed.

The search for ROI (return on investment) from programs has brought me down some off-the-cuff attempts at proving value. One example from my talk at CLS that…

The Value of Community Metrics

What does it look like for Community to be a quantifiable value to a company? How does that differ from…

Out of Maintenance Mode

A few months ago I announced an idea I’m now quite proud of: our community needed some time in Maintenance Mode. How did we know we needed it? To review our challenges that lead us here, we had:

• Fragmented conversations across social platforms