This post highlights two suggestions for ways in which the intranet of Harvard Kennedy School, KNET, could be changed to better meet the needs of its users. KNET has a wide range of users but these recommendations are focused on the lens of one segment — HKS degree students. …


The key idea behind ‘ask once’ policy is that in interaction with government agencies, users (citizens, businesses) should only have to provide a given piece of information once. The agency that collects this information — rather than the user — is responsible for sharing it with other government units. …

Martina Bedatsova

MPP student at HKS

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