Mohammed BelyamaniEnterprise Architecture - Scenario: Cloud Transformation InitiativeIn this first installment of our Enterprise Architecture Scenario Series as it was introduced in “Demystifying Enterprise Architecture: A…Feb 24Feb 24
Mohammed BelyamaniDemystifying Enterprise Architecture: A Scenario-Based ApproachWelcome to our exciting new series on Enterprise Architecture (EA)! Whether you’re an IT professional seasoned in the art of architecture…Feb 12Feb 12
Mohammed Belyamaniincustomer interactionWhat is NOT about Customer InteractionThe customer interaction streamline system, what it is NOT about. We will go in this through seven elements and myths about the customer…Nov 21, 2020Nov 21, 2020
Mohammed Belyamaniincustomer interactionCustomer Interaction for B2BHow B2B is different from dealing with consumers directly when it comes to Customer Interaction?Oct 31, 2020Oct 31, 2020
Mohammed Belyamaniincustomer interactionStrategy — Customer Centric & Up-SellingI got some comments from the previous post regarding the customer-centric approach saying that customer-centric is all about up-selling…Oct 13, 2020Oct 13, 2020
Mohammed Belyamaniincustomer interactionFrom Product Focus to Customer CentricIs a good customer service enough to build a successful system of customer interaction?Oct 8, 2020Oct 8, 2020
Mohammed Belyamaniincustomer interactionCustomer Interaction Strategy : Self-ServiceIs it possible to imagine Streamlined Customer Interaction in the absence of self-service?Sep 29, 2020Sep 29, 2020
Mohammed Belyamaniincustomer interactionLean Customer InteractionToday, one of our focus as human is to aim for clean, ecological and lean environment, processes and practices. We will take a look in…Sep 24, 2020Sep 24, 2020
Mohammed Belyamaniincustomer interactionHow Many Hours are you spending in unnecessary customer interaction?How many hours are you spending in unnecessary customer interaction per week?Sep 18, 2020Sep 18, 2020
Mohammed Belyamaniincustomer interactionWhat could go wrong in tackling customer interaction as an area of concern or area of focus and…Customer Interaction is a by product of dealing with your client, and it could take three major formats:Sep 17, 2020Sep 17, 2020