Mcdvoice Mcdonalds Survey

McDonald’s is a well-known fast-food chain. The restaurant chain is a well-known brand all over the world. Its menu features a one-of-a-kind and diverse selection of products. McDonald’s offers slightly diverse menus in various parts of the world to fulfill the needs of its populations, ranging from burgers to desserts.

McDonald’s restaurants witnessed a drop in visitors as a result of the Covid-19 outbreak. Because of the lockout, most people either ordered food to be delivered to their houses or avoided eating outside completely. McDonald’s provides a rapid and effective drive-thru service as well.

As a result, Real Research has organized a survey to hear from loyal McDonald’s consumers. To learn more about the mcdvoice survey results, continue reading below.

McDonald’s is visited once a month by the majority, 33.80%.

According to the Real Research online survey application, 33.80% of respondents visit McDonald’s restaurants at least once a month. Following that, 19.03 percent said they go to McDonald’s at least twice a month. In keeping with the foregoing, 11.65% of respondents said they eat at McDonald’s 4–5 times per month. 7.88% of visitors come more than six times per month.

To continue with the findings, the Real Research online survey application indicated that 11.28 percent of respondents rarely visit McDonald’s. What makes you want to go to MacDonald’s? Surprisingly, 29.73 percent of those who responded to this question on the Real Research online survey application said they wanted to eat.

According to the McDonald’s customer satisfaction survey, 20.60 percent of respondents eat at McDonald’s because they “did not want to cook or just wanted to eat out.” Furthermore, 17.27 percent go there ‘for a snack.’ The reason given by 10.30 percent of those polled was to meet up with friends.

Following that, 5.38 percent said they went to McDonald’s for’special events,’ while 1.98 percent said they went to get a ‘happy meal with a toy.’

Less than 30% satisfied with the service provided by the staff

Only 29.95 percent of McDonald’s customers are satisfied with the service they receive from its employees. In addition, 20.67 percent of respondents to the McDonald’s customer satisfaction survey 2021 said they are’somewhat satisfied’ with the services.

After visiting a McDonald’s restaurant, 16.91 percent said the service was ‘neutral.’ However, 10.57 percent said they were’somewhat dissatisfied,’ while 5.69 percent said they were’very dissatisfied.’ Real Research also inquired about how quickly the personnel responded to their requests.

According to the McDonald’s customer satisfaction survey for 2021, 28.42 percent of respondents feel the service is’very fast.’ The staff’s service was rated as’somewhat fast’ by 22.08 percent of the respondents. Following that, 17.06 percent declared themselves ‘neutral.’ However, 11.04 percent of respondents said the staff’s service is’slow.’

‘How clean was the McDonald’s restaurant when you visited?’ was another question in the McDonald’s customer satisfaction survey. Only little more than 30% of respondents said the McDonald’s restaurant they visited was’very clean.’ Additionally, 20.38 percent of respondents felt the eateries were’somewhat clean.’

Despite the fact that 38.49 percent of respondents are satisfied with the food, 33.22 percent dislike the hamburgers.

According to the McDonald’s customer satisfaction survey findings for 2021, 38.49 percent of respondents are’satisfied’ with McDonald’s restaurant meals. In addition, 23.68 percent of those who responded to the meal satisfaction question said they were ‘neutral’ about the food.

When asked what they disliked after visiting a McDonald’s restaurant, 33.22 percent said the ‘Burgers’ were unsatisfactory.

The ‘Happy Meal’ comes in second with 22.70 percent. Then there’s 12.60 percent for’sandwiches or wraps.’ The ‘breakfast menu’ accounts for 7.29 percent of the total, while’sides’ accounts for 2.38 percent. Following that, 1.33 percent mentioned ‘beverages.’ Finally, 0.48 percent and 0.40 percent go to ‘desserts’ and ‘McCafe,’ respectively.

More than half of those polled have used a McDonald’s drive-thru.

According to the McDonald’s customer satisfaction survey findings for 2021, 51% of respondents have used the McDonald’s drive-thru.

As a result, the findings showing the majority of persons who visit McDonald’s do so by car (24.83 percent) are confirmed. On the other hand, 17.84 percent said they walk and 15.52 percent said they take public transportation.

In the McDonald’s customer satisfaction survey, respondents also had the opportunity to express the various reasons why they choose to use the McDonald’s drive-thru. Notably, 51.69 percent responded that using the McDonald’s drive-thru facility allows them to quickly place and complete orders.

McDonald’s drive-thru is relatively safe against infectious diseases, according to 20.92 percent of respondents, because you may order with no physical contact. Personal privacy is respected by 4.69 percent of respondents. Surprisingly, 1.67 percent said that the service is also suitable for senior citizens and pregnant women.

McDonald’s should improve product quality, according to 39.94 percent of respondents.

What changes must McDonald’s locations make to improve customer satisfaction? In response to a question about customer feedback, 39.94 percent of respondents said McDonald’s could improve the quality of its products.

26.01 percent believe that new menu selections should be added on a regular basis. Furthermore, 10.72 percent of respondents think McDonald’s could improve employee performance and attitude. Apart from services, some people want McDonald’s to cut the price of their items and open new locations in more accessible places.

To summarize the results of the McDonald’s customer satisfaction survey, the majority of people have used the drive-thru service at McDonald’s. It has efficiently made its way into the most popular family restaurant, appealing to both children and adults, and has established itself as one of the fast-food market’s main forces.