I found the content of the Kanban Coaching Master Class to be of a very high caliber. Compared to change management certification programs and literature, it felt much more realistic and actionable.
Realistic: there’s no time spent sorting out how to persuade others to get over their ‘resistance’. In fact resistance is less of a topic because the method to make progress (implementation and adoption) is much less disruptive than a traditional change initiative would be. Part of the curriculum explains why in very clear terms it’s essentially futile to confront people and push change.
Actionable: there are a number of tools but by ‘actionable’ I don’t mean there is a list of templates as tables, forms and plans to fill out to keep change managers busy. Do you know who reads that stuff? What I mean is that the content is simple and non-experts can use it to make real progress in meaningful time.
I like to think of the Kanban method as problem-solving tools that, once in use, end up as your process management. Visualize your work — spread it all out to sort through it and get clarity — then keep that up and continue to track your work as it flows through the process you’ve illustrated. That’s pretty different than the ‘unfreeze, change, refreeze’ approach that the whole body of knowledge in ‘change management’ comes from.
So what you learn in the KCP Master Class is how to successfully implement the non-disruptive approach to organizational improvement.
I recommend it for any manager.