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Let’s be honest. For many organizations, even daily operations have become a survival-level struggle. Businesses everywhere are being severely tested by the pandemic and its devastation. Whether you’re working to bring in revenue in spite of social distancing, struggling to add capacity and keep up with demand, or facing any other set of new challenges, there is a strong imperative for everyone to think and behave more creatively.

That imperative has created an opening for leaders to bring innovation into the spotlight and drive this mindset across the entire organization. People are looking for strong leadership right now. They want answers, reliable tools, and they are more willing to try new things. …


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Even in times of hardship, uncertainty is another word for possibility. As a nation, we’ve made it through other crises and found reasons for hope. The 2008 financial crisis reset on our financial system. September 11th, 2001 changed the geopolitical balance of power and our responsibilities on the world stage. The dot-com crash brought a new kind of Internet that connected the global economy in a way that is still transforming how we live and work.

But arguably those events are different from our current threat. In a short time COVID-19 has appeared in almost every corner of the world and facet of our lives, creating an environment steeped in VUCA — volatility, uncertainty, complexity, and ambiguity. …


Over the past few weeks we’ve seen how much can change in an instant. Global uncertainty can cause massive analysis paralysis and jam up decision-making — even in the face of an urgent need for action. We’ve had a front row seat to witness how biases (wishes, preferences, and instincts) can prevent us from taking in and learning from new information that makes us uncomfortable.

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More than ever before, organizations need to implement a data-centered, bias-busting methodology that equips us to make the best possible decisions. We must embrace the call to fail fast and learn even faster.

That’s the only path to finding original solutions that can then be scaled up in our communities and across the world. While this is a time for taking care of our loved ones, looking out for the most vulnerable among us, and for reducing our physical connections with others, it is not a time for checking out or logging off. This is a time that demands incisive action. …

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