Here’s an idea; allow me to avalanche my loan payments online. Currently, I have to physically mail in a check with handwritten instructions on how to allocate my funds… IN 2017! It is incredibly dark that your company intentionally makes it harder for me to pay off the highest-interest loans in my portfolio first. If your company valued its customers, it would encourage prudent financial behavior like avalanche/snowball loan repayment.
Shame on Navient. Expect a CFPB complaint from me for your next complaint analysis!