Michael FleetwoodThe Long Game: Two-Track User ResearchWhen I began at Agile Central (“Rally”, back then) as the new User Experience Researcher, we didn’t have a user research practice, so I set…Oct 24, 2017Oct 24, 2017
Michael FleetwoodThe 5 Acts of Feedback ManagementThe bookends of the story are well understood: a user tries a new feature and when it doesn’t work the way he expects, he voices his…Oct 24, 2017Oct 24, 2017
Michael FleetwoodinCA\rABU LifeUsability Donuts: How and Why Software Engineers Should Speak With CustomersAbout two years ago, we instituted a program dubbed “Know Your Customer,” which requires everyone in the engineering organization to have…Mar 28, 2016Mar 28, 2016