Mikhail DubovinChattermill BlogWe Analysed ASOS’s Customer Experience and Here’s What We FoundHere are the top things ASOS does to champion customer experience (and what you can do about it)6 min read·Jan 31, 2017----
Mikhail DubovinChattermill BlogHow To Avoid Being Trump’ed By Your CustomersIt is safe to say that almost none of the analysts looking at the 2016 US Presidential Election predicted Donald Trump would win. A lot of…6 min read·Nov 16, 2016----
Mikhail DubovinChattermill BlogWhy the creator of NPS thinks you should look at customer verbatimsFred Reichheld, the man behind Net Promoter Score, recently recorded a podcast where he argues among other things that every business…4 min read·Sep 8, 2016----
Mikhail DubovinChattermill BlogThe Government is shaking up the fintech industry. Here’s what to expectEver since the financial crisis in 2007–08 banks and other financial firms have lost a lot of love. Some people may argue they didn’t have…5 min read·Aug 19, 2016----
Mikhail DubovinChattermill BlogHow to make it in Fintech. 5 Lessons from the Transferwise growth storyIf you, like me, live in London chances are you’ve seen Transferwise ads on your way to work. But it’s equally likely you’d heard about the…9 min read·Jun 15, 2016----
Mikhail DubovinChattermill Blog4 things the travel Industry can learn from Airbnb’s incredible growth storyIt’s hard to think of Airbnb as anything other than an amazing success story but that was not always the case. The company struggled to get…8 min read·Apr 18, 2016--1--1