In an MVP, do looks matter?
(This article was originally published on the User-Centered Startup blog)
The value of building an MVP is getting your concept out in front of the world as quickly as possible so you can start gathering feedback. The keyword in Minimum Viable Product, of course, is “minimum”. An MVP should have minimum features and should require minimum work. A real MVP should just cross the the threshold from useless to functioning.
One question I get a lot is,
When it comes to building your MVP, do looks matter?
The TL;DR answer is : It depends. Probably not too much. But you should definitely come back to worrying about aesthetics as soon as you are ready to move on from MVP to a full product experience.
Function vs. “Quality”
The whole reason you are building an MVP, as opposed to a full “version 1.0”, is because you’ve decided to take an experimental approach. You want to learn whether your concept is useful to the market you are going after before you spend too much time or money on the venture.
But it can be so incredibly tempting to get wrapped up in the “little details” of the product. You can spend days worrying about colors, fonts, and button placement. And all of that worry is usually spent in the pursuit of “quality.”
But, as Eric Ries says in The Lean Startup,…
“If we do not know who the customer is, we do not know what quality is.” (p. 107, The Lean Startup)
Quality is an undefinable concern until after you know who your users are and what exactly they need in a product. Once you have the answer to those questions, THEN you can start worrying about the little details.
There are, however, a few exceptions.
If your product concept relies on aesthetics, or if you are entering an aesthetically rich market, then you might need to spend some time on the aesthetics of your MVP.
For example, if you are in the market of selling wedding dresses online, you might want to get a professional photographer to take photos of the dresses as opposed to relying on your shaky iPhone pics. That is because the whole experience of buying a wedding dress online undoubtedly depends on whether the user thinks the dress looks good. That would be a minimum requirement.
Now, do your users care if your website looks like every other Bootstrap website on the internet? Or that the “buy now” button is blue? Maybe, maybe not. We’ll find that out as part of the grand MVP experiment we are running.
Aesthetics matter next
I’ve spent the bulk of this blog post trying to convince you that aesthetics, except for a few exceptions, aren’t too big of a concern for your MVP. But I don’t want you to take that to mean that aesthetics don’t matter at all. In fact, aesthetics are what I think you should worry about next.
Human brains are hard wired to like aesthetically pleasing things more than others. When it comes to products, we are willing to overlook some crappy functionality if it is aesthetically beautiful. If a product is beautiful, we might even convince ourselves they work better!
Attractive things do work better — their attractiveness produces positive emotions, causing mental processes to be more creative, more tolerant of minor difficulties. (p. 60, Emotional Design by Don Norman)
So as soon as you validate your concept with an MVP, you need to come right back around to worrying about “look and feel.” Because aesthetics are what sell, aesthetics are what make users feel good, and aesthetics are what make users want to show off your product to all their friends. In essence, aesthetics are what will help your product grow.
Here are some tips I have for entrepreneurs wondering, “How ‘minimum’ should my MVP UI really be?”
- Go ahead and use the templates, components, and design patterns that are free for the taking. Who cares if your MVP looks like every other Bootstrap/Wordpress/Shopify webpage on the internet? If it helps you get the MVP out faster then it is worth it. You can customize it later.
- Keep it simple. Your MVP is not the place to re-invent how a date picker looks (or any other UI component, for that matter). You can customize it later.
- When in doubt about colors, go with black and white. Picking colors seems like it should be an easy thing, but its really not. So when you are trying to get something out there fast, go with black and white. They are classics that never go out of style. And, like I said before, you can customize it later.
- Do spend a small amount of time thinking about your target market, the product use case, and to what degree aesthetics play a role. Only worry about the aesthetics of features that would be obvious “deal breakers” in the market space. Otherwise, you can customize it later!
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