4 BEST WAYS TO TRAIN YOUR STAFF FOR USING EHR SYSTEM SOFTWARE

Considering the last 10 years in Senior Housing, resident care coordination and service delivery have witnesses transformation given access to new technologies and automated initiatives. Not only has the scope of services offered increase to Assisted living residents, but the coordination and documentation to provide those services has also been made accessible and simplified due to enhancements of software available.

In this respect, the context of assisted living management software comes to the foreground, such as an EHR. Electronic Health Record software replaces the traditional paper charts used across many senior housing providers today.

EHR and its implementation –

The primary benefit of an EHR is its capability to store, compare and analyze an individual’s medical history, thus, formulating a better care plan and service delivery. However, this radical shift from a clipboard and pen-paper environment to a paperless digital workflow may seem difficult to some but not impossible as you will learn. In fact, it is much easier than most realize.

Through proper training and guidance, not only will the implementation be easy, but it will also increase productivity and eliminate errands & setbacks comprehensively. So, have a look at the following section aimed at training your staff and customers for a proper transition to an assisted living software platform.

• Identifying individual computer proficiency:

It is imperative for some in your medical team to lack the required computer proficiency; thereby, resisting the change. For this, analysis of individual skills in necessary and a myriad of online tests available can suffice the purpose.

Note: Avoid over-training and over-pushing employees. Being already resistant to this digital system, they initiate denial towards embracing the new system.

• Pick out the super-users:

While every employee may not possess similar expertise, some may stand out from the crowd. These are your super-users. They will grasp the system inside out and lend a hand in bringing others at par. Tech-savvy individuals, both in their professional and personal space, serve the best in handling the core of any assisted living facility software.

For picking out super-users, pick people who:

• Are willing to welcome EHR.
• Possess excellent computer proficiency & literacy.
• Can learn quickly and help others learn.
• Have experience in your organisation.
• Can lead a group towards a single goal.

Home-based assisted software or senior care software, especially for senior citizens, requires the precise involvement of these experts. In addition to monitoring a patient’s vitals, he/she will cater to diversifying patient needs as well.

• Train on niche segments:

Other than your super-users, training each employee on the entire aspect of assisted living documentation software will increase frustration considerably. So, focus on the features that will be used by a group daily and bypass the rest.

For instance, the nursing department does need to know about backend data. Gathering expertise in performing billing functions when using an EHR will do the job for them.

• Feedback is crucial:

Be it a hospital EHR or a senior living EHR solution; understand the difficulties faced by your staff. If your super-users can resolve the issue, then, well and good. If not, expert assistance is imperative to eliminate all anomalies.

EHR can serve to most if not all Senior Housing and assisted living operators today. In fact, over time, EHR platforms with increasingly displace manual chart keeping systems to improve quality and efficiency. What assisted living medical records platform will you use? often times, starting with Medication administration and assisted living service plans are the best place to begin.