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Karen,

Thank you for sharing your opinion. This article is based on a thought that I had and I knew some people would disagree. I am at a cross road because when I say Service Design I understand what it means and what it is. But I started to doubt that many people understood what service design was because many people seem to be extremely confused by it.

Overall, it is great to hear that from a non-designer that you understand the term service design.

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