3 basic+6 extra rapport techniques that help create outstanding service to drive performence.

Few techniques to help your organization to build rapport.

Photo by Priscilla Du Preez on Unsplash

Building rapport with your customers is an essential skill.

Chance are, you’re using a lot of these skills already, so be on the lookout for familiar techniques. I also encourage you to identify a few new ideas that you can try as well as techniques you know, but could use more often.

A great starting point is to think about how people build rapport with you, when you are a customer.

• What is it that people do to make you feel welcome?
• What steps do they take to build a positive relationship with you?

“People lining up at a stall at a food market” by Clem Onojeghuo on Unsplash

Techniques to build rapport

Warm greetings. always greet your customers with enthusiasm to make them feel welcome.

Personalized service. try to learn your customers’ interests and preferences, so you can make them feel special.

Sincere thank you. let your customer know that you appreciate their business

““Thank you” written on a roll-up wall in an industrial building” by Matt Jones on Unsplash

Here are six more techniques that you may want to try

Make the first move. initiate contact with customers by greeting them first rather than wait for them to come to you.

Use customer names. This will let customers feel special when they knwo you are focusing on them as an individual.

Tell customer your name. Rapport is a two- way street, customers will feel good if they know your name.

Find something in common. Maybe you follow the same sports team or come from the same hometown. Whatever it is, we tens to like people who share our interests.

Focus on one customer at a time.Try to be fully present with each customer so they don’t feel…