Cutting The Loop, Rewriting Our StoryOur minds are like YouTube running in autoplay mode: they keep going on and on and on, flowing from one playlist to the other, shifting…Aug 9, 2018A response icon2Aug 9, 2018A response icon2
Assuming vs. listening: Effectively listening to users’ feedback — part 2Getting users’ feedback is essential for designing and building great products that better meet their needs. In my article “Listening vs…Jun 27, 2018Jun 27, 2018
Published inPrototyprListening vs. hearing: Effectively listening to users’ feedbackI just got home after travelling all over the globe (well, not really all over, but my trip was far and multinational) to meet users and…May 31, 2018A response icon1May 31, 2018A response icon1
Published inModusMake Me Think: Friction as a Function in User ExperienceSometimes a little extra cognitive load is a good thingApr 28, 2018A response icon10Apr 28, 2018A response icon10
The Flavor of Your ProductIf I asked you to recall the first time you were tasting food you didn’t like — I mean really didn’t like and were even disgusted by —…Feb 27, 2018A response icon1Feb 27, 2018A response icon1
Be Your Design’s First UserThere is no time. There is hardly ever enough time.Jun 8, 2017A response icon2Jun 8, 2017A response icon2
Reviewing the UX Review Process: God is in the Little Details, and on the Big Chunks“How come I’ve missed that? For what reason, haven’t I noticed the flow was missing a huge piece?” I wondered to myself. It overwhelmed me…Apr 17, 2017A response icon1Apr 17, 2017A response icon1