Matthias MeisdrockAgent in the loop — Groundhog day of customer serviceCustomer Service agents have to answer over and over again the same customers’ requests every day. We show you how to break this loop with…Sep 8, 2020Sep 8, 2020
Matthias MeisdrockThe chatbot and the gigantic, infinite mammoth projectImplementing an AI can often be a lengthy mammoth project. In this article we show what this is and how to avoid these problems.Aug 27, 20201Aug 27, 20201
Matthias MeisdrockArtificial Intelligence Seizes World Domination in Customer ServiceMany people fear that artificial intelligence will get out of hand. With our story, we want to clear up rumours and show why these fears…Aug 20, 2020Aug 20, 2020