Why every new employee should do customer support
I was recently hired at Automattic as a Design Engineer. All new hires are required to spend three weeks as a Happiness Engineer…
“We just…don’t think you’re a good fit for this team.”
Those weren’t her exact words — I have a terrible memory for conversations — but it’s what they were saying. I remember the awkward, uncomfortable moments of silence; the shame as I tried unsuccessfully to keep back the tears from my eyes. They watched on, tense, wondering how I would take the news.