Melissa DavisManaging the Human Error Triangle to Reduce Incidents in Software DevelopmentIn the sometimes-hectic world of software development, incidents are inevitable. However, the key to minimizing their frequency and impact…Jun 11Jun 11
Melissa DavisTips for Creating a “Blameless” Root Cause ProcessMy number one rule in creating a root cause program is that it must remain blameless, it is not a finger pointing exercise. Why am I so…Jun 8, 2022Jun 8, 2022
Melissa DavisKeys to Creating a Successful Root Cause ProgramIn November of 2018 I took on a new role to create and manage a root cause program for the engineering department of the software company I…Mar 8, 2022Mar 8, 2022