Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

Commercial OSes have to adopt the same official stance towards errors as Communist countries had towards poverty. For doctrinal reasons it was not possible to admit that poverty was a serious problem in Communist countries, because the whole point of Communism was to eradicate poverty. Likewise, commercial OS companies like Apple and Microsoft can’t go around admitting that their software has bugs and that it crashes all the time, any more than Disney can issue press releases stating that Mickey Mouse is an actor in a suit.

Commercial OS vendors, as a direct consequence of being commercial, are forced to adopt the grossly disingenuous position that bugs are rare aberrations, usually someone else’s fault, and therefore not really worth talking about in any detail. This posture, which everyone knows to be absurd, is not limited to press releases and ad campaigns. It informs the whole way these companies do business and relate to their customers.

“Unable to reproduce. Ticket 296174 closed.”

Apologies, but I did not see you were in a Team account.

Unfortunately Team accounts should not have access to the API, and we do not provide API support for team accounts.

If you have any other questions or concerns, please let us know.

“Don’t do me any favours.”



Berkman Fellow 2016. Stanford CodeX Fellow 2017. Leading Legalese.com. Previously jfdi.asia, pobox.com, SPF, hackerspace.sg. Made in Singapore.

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