Just Listen: Discover the Secret to Getting Through to Absolutely Anyone By Mark Goulston
A Menlo Innovations Book Review by Judy Pao, Software Developer
From dealing with difficult people in the workplace to awkward Thanksgiving dinners, Mark Goulston offers simple techniques for transforming resistance to cooperation in his book, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. Drawing from his experiences as a psychiatrist and consultant, Goulston builds a roadmap for getting through to stubborn CEOs, quarreling couples, and people with self-destructive behavior.
The combined power of listening and empathy can uncover underlying circumstances that drive extreme behaviors. Acknowledging these circumstances gives people an opportunity to exhale and feel “felt,” which is the first step to productive communication. Whether you want to reach an angry client, your rebellious teenager or even yourself, Just Listen will provide the tools necessary for breaking barriers.
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