Conducting Emotionally Difficult Conversations
Overview:
Emotionally difficult or painful conversations are very common in health care. Consequently, it is quite remarkable that health care training programs do not spend more time teaching future health professionals the kinds of emotional and relational skills that are often required in these kinds of patient-provider interactions.
This presentation will discuss the architecture of the painful conversation by examining :
Its effect on the professional’s sense of self and especially his or her need to preserve self-esteem
The critical role of feelings and emotions, and
The nature and value of empathy.
The latter half of the presentation will consist of various strategic and practical recommendations so that emotionally challenging conversations might be conducted artfully, especially with “difficult” or “impossible” patients.
Areas Covered in the Session:
By the end of this presentation, learners will be able to:
Relate the painful conversation to their construction of their professional “self”;
Explain how an ability to control one’s feelings can influence the success or failure of an emotionally difficult conversation;
List a number of empathic responses that are useful in conducting difficult conversations
Who Will Benefit:
Any health professional who has to communicate with others.
Speaker Profile
John D. Banja is a Professor in the Department of Rehabilitation Medicine and a medical ethicist at the Center for Ethics at Emory University. He also directs the Section on Ethics for the Atlanta Clinical and Translational Science Institute at Emory. Dr. Banja received a doctorate degree in philosophy from Fordham University in New York and has taught and lectured on topics in medical ethics throughout the United States. He has authored or coauthored over 200 publications and has delivered over 800 invited presentations at regional, national, and international conferences.
He currently serves as the Editor of the American Journal of Bioethics-Neuroscience, the leading scholarly journal in the field of neuroethics. Dr. Banja has conducted research or educational projects with numerous federal and private organizations including the NIH, the American College of Surgeons, The Agency for Health Care Research and Quality, The National Institute for Disability and Rehabilitation Research, the American Society for Healthcare Risk Management, and the Georgia Hospital Association.
He is a former board member of the Commission for Case Manager Certification as well as the American Society of Cataract and Refractive Surgery. His research interests include topics in patient safety, neuroethics and ethical dilemmas occurring in clinical and translational research. His most recent book, Medical Errors and Medical Narcissism, was published by Jones and Bartlett Publishers in 2005.
Price : $139.00
Contact Info:
MentorHealth
Phone No: 1–800–385–1607
FaX: 302–288–6884
support@mentorhealth.com
Event Link: http://bit.ly/Conducting-Emotionally-Difficult-Conversations
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